I'm using a purchase order. What do I need to know?
You can mail, email, fax, or go online to submit your purchase order. Please submit only once. Terms are net 30 days from the date of the invoice. Late fees will be applied.
I'm outside the continental U.S. How do I place an order?
International orders and orders shipping to Alaska, Hawaii, and U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and others) must be quoted for actual shipping charges. These orders need to be prepaid with a credit card. Call 1-877-240-7251 or e-mail us at email@example.com.
How does Search Institute ship my order?
Orders typically leave the building 2 business days from receipt, shipping UPS ground from Minnesota.
I need my order rushed. What should I do?
We offer overnight and 2nd day delivery. See chart below for 2-day air charges and call for quote on overnight charges. Fax or call in your order. Rush orders must be placed by 10:30am CST.
What are the Shipping & Handling charges?
Shipping & Handling Schedule (Continental U.S. only)
Do I need to pay sales tax?
If you are in Minnesota, you need to pay appropriate sales tax unless you are tax exempt and provide us with your tax exempt certificate prior to placing your order online. Email your certificate and we will be in contact with you. If you are in any other state, you will not be charged tax.
I need to return a product. What should I do?
All returns must be in saleable condition and returned within 30 days to receive credit. Kit returns are subject to a $35 restocking and processing fee.
Email us for a return authorization number. Write this number on the front of your invoice or packing list and include a copy with your return. Without this number, a 25% restocking fee will be charged. Costs of shipping cannot be refunded.
Pack your return and ship to:
RETURNS at Search Institute
We recommend that you return using a shipping method with tracking.
Once your return has been received, you will be issued a credit that can be applied towards the future purchase of surveys or publications. Credits will expire in one year from the date of issue. Returns can also be credited in the form of a refund.
3-Ring Binder Return Policy:
Monday-Friday 8:30 am-5:00 pm, CST
MAIL: 615 First Ave. NE, Suite 125
Minneapolis, MN 55413